FAQ

Frequently Asked Questions

1. Are all your products made from real marble?
Yes. All of our products are crafted from 100% natural marble and stone. Each piece has unique veins, colors, and patterns created by nature, making every product one of a kind.

2. Do you offer customization?
Absolutely. We provide customization options for size, color, and design. If you have a specific idea in mind, our artisans can bring your vision to life. Please contact us for custom orders.

3. How do I take care of marble products?
Marble is durable but requires gentle care. Clean with a soft cloth and mild soap. Avoid acidic cleaners, as they may damage the surface. For extra protection, you may use a stone sealer.

4. Do you ship internationally?
Yes, we ship worldwide. Shipping costs and delivery times vary depending on your location. All items are carefully packaged to ensure safe delivery.

5. How long will it take to receive my order?
Ready-to-ship products are usually dispatched within 5–7 business days. Customized products may take 2–4 weeks depending on complexity.

6. What is your return policy?
We accept returns within 14 days of delivery for unused products in their original packaging. Customized items are non-returnable unless they arrive damaged or defective.

7. Do marble products look exactly like the photos?
Because marble is a natural material, each product has unique patterns and color variations. This natural difference is part of its beauty and makes every piece one of a kind.

8. Can I order wholesale or bulk quantities?
Yes, we welcome wholesale and bulk orders for retailers, interior designers, and project needs. Please reach out to us for pricing and details.